We love to ship for free. It takes the guessing work out of the whole buying process, making it easier for you! Some services are not free, we cannot ship anything expedited or to Hawaii or Alaska.
How Items are Shipped:
All the smaller items will ship via UPS in a standard fashion. Always be sure and inspect your items once they arrive and take pictures if there are any damages. Email them to info@thegardengates.com to submit a claim for a replacement or refund.
LTL, what does that mean? LTL stands for
Less than Truckload and it is used for all the heavy and big items. Our LTL service is curbside only and by appointment. We guide you through this process and are here to assist. Always be sure and inspect your items once they arrive and take pictures if there are any damages. Email them to info@thegardengates.com to start a claim for resolution.
Production Timelines:
Production timelines for all our products vary by vendor. Campania International takes an average of 5-7 business days to prepare, stain and pack your order. It then must ship, which that timeline depends on where you are having your order delivered. We keep you posted along the way via email, and you are always free to get a real time update via chat or phone call.
Returns:
When you order a product made by Campania International, it is a final sale. To help remedy any question
about what to buy please utilize our free design service. We can help you choose the color of a little
bunny statue or which estate fountain is right for your home. Campania International’s items are all handmade to order and many of them are heavy. Shipping back fountains or pottery that weigh over 500 pounds is a laborious process that without the proper packing knowledge is almost impossible to do with damaging the item further. We at The Garden Gates stand by Campania’s policy and if there is any issue with the piece, we will work to resolve it in the best way possible. For more information on the returns process please feel
free to email info@thegardengates.com.
For additional details please refer to our Help Page for all your questions and answers.